FAQ

We’ve put together a list of the most frequently asked questions we receive and tried to answer them as thoroughly as possible. If you have a question that we have not answered, please don’t hesitate to contact us by calling 317-916-1800 or by using our contact form.

Price

Q. How do your prices compare to other medical waste disposal companies?
A. Our prices are guaranteed to be at least 20% lower than all our competitors’ prices. Just give us a call or click here for a free, personalized, no-hassle quote.
Q. Do you have any hidden fees?
A. We don’t quote you a low price and then add hidden fees like some of our competitors do. That means no manifest fees, fuel surcharges, environmental fees or any other add-on fees.
Q. Do you charge for containers?
A. Although many of our competitors DO charge for containers, ours are free to our on-going service customers.
Q. How about bags and boxes. Is there a charge for these items?
A. Again, our competitors do have an additional charge for bags and boxes, but ours are free to our on-going service customers.
Q. How do I choose a medical waste disposal company?
A. Choosing a medical waste disposal company is about more than finding the lowest price. To help you decide which one is right for you click here to read 10 questions you can ask each medical waste disposal company, to see how they compare.

Service

Q. What day will you pick up?
A. Our flexible pickup schedules are designed to meet your needs. Call our office to discuss your options.
Q. Do you perform criminal background checks and drug tests on your employees?
A. All our employees must pass pre-employment criminal background checks and drug tests as well as on-going random drug tests as a condition of continued employment.
Q. Do you have behavior and appearance standards for your drivers?
A. Our drivers are held to a strict behavior and appearance code. In addition, they have been trained under OSHA and DOT standards to safely handle medical waste.
Q. Do you provide a copy of the manifest?
A. Yes. We can provide a copy of the manifest, so that you know the number of containers that were picked up and the date of your service.
Q. What happens if we lose a copy of our manifest? Can you provide another one?
A. If you lose your manifest we can email it to you.
Q. Do you have a service guarantee?
A. Our 100% Satisfaction Guarantee means that if you’re not happy with our service, just let us know and we’ll make it right. If you’re still not satisfied, we’ll refund your service fee.

Compliance

Q. How can I tell if our facility is compliant with medical waste disposal laws?
A. Our Free 10 Point Compliance Review can help. One of our certified service representatives will review your medical waste handling procedures and make sure that you’re satisfying all relevant state and federal laws.
Q. What happens if I dispose of my medical waste improperly?
A. Indiana has provisions in their state code for fines and imprisonment for improper storage and disposal of biological waste.
Q. I have a small clinic on a tight budget. Is it ok for us to take our medical waste to the disposal facility myself?
A. No, not unless you are an approved medical waste transporter. Med Monkey is an approved medical waste transporter and we offer a low cost option to your medical waste disposal needs. We can tailor a plan to meet your budget while keeping you in compliance with state and federal guidelines.
Q. Is your medical waste company licensed, insured and compliant?
A. Yes. Med Monkey holds all licensing required to operate. We are also fully insured, NAID Certified, and compliant with all state and federal medical waste handling laws.

Free Price Quote

We guarantee you’ll save 20% or more!
To find out how much you can save just fill in the form below:

Our 100% Satisfaction Guarantee

If you’re not happy with our service, let us know and we’ll make it right. If you’re still not satisfied, we’ll refund your service fee.