Customer Bill of Rights

Confident Expectations for Our Customers

As a locally owned medical waste disposal company, we believe it’s important that our customers know what to expect from any medical waste disposal company they may be considering. This is why we’ve created our Customer Bill of Rights.

As a Med Monkey customer, you are guaranteed the following rights:

Better Service

You have a right to:

• Talk to one of our local representatives, not an answering machine or national call center, if you have a service issue.
• Receive an immediate response to any service request along with a solution to your problem within 24 hours.
• A full refund of your service fee if we cannot resolve a problem to your satisfaction.
• Flexible pickup schedules designed to meet your needs, not ours.
• Be assured that we will perform criminal background checks and pre-employment drug tests, as well as ongoing, random drug tests, on all of our employees.
• Expect that our drivers will always act in a professional manner and wear a uniform with a nametag and photo ID.
• Trust that our drivers are certified to safely handle your medical waste.
• Believe that we will do everything we can to help you reduce your medical waste.
• Expect that we will be licensed, insured, and fully compliant with all state and federal medical waste handling regulations.

Lower Prices

You have a right to:

• Know that we won’t offer low introductory rates and then increase your prices by as much as 18% per year, every year, over the term of your agreement, like many other medical waste disposal companies.
• Easy-to-understand invoices with one simple, all-inclusive fee.
• Expect that there will be NO hidden fees.
• Understand that we will never charge an automatic monthly service fee and will only charge you when we actually pick up your medical waste.
• Medical waste disposal services at reasonable rates and not prices based on your ability to pay.
• Guaranteed prices, in writing, that will not increase over the term of your agreement, and by no more than 10% if you renew.
• Save up to 50% when you choose a bundled service package that includes medical waste disposal and document shredding or records management services.

The team of professionals at Med Monkey understands your need for safe and effective medical waste removal for your facility, business, or organization’s needs. We are happy to help you find the medical waste package that is perfect for you. Call our office at (317) 855-9248, or feel free to request your free quote today.