Customer Bill of Rights

We think it’s important that you know what to expect from any medical waste disposal company you may be considering. That’s why we’ve created our Customer Bill of Rights.

As a Med Monkey customer you will be guaranteed the following rights:

Better Service

You have a right to talk to one of our local representatives if you have a service issue, and not an answering machine or a national call center.
You have a right to receive an immediate response to any service request and a solution to your problem within twenty-four hours.
You have a right to a full refund of your service fee if we can’t resolve a problem to your.
You have a right to flexible pickup schedules designed to meet your needs, not ours.
You have a right to expect that we will perform criminal background checks and pre-employment drug tests, as well as on-going, random drug tests, on all of our employees.
You have a right to expect that our drivers will always act in a professional manner, and wear a uniform with a nametag and photo ID.
You have a right to expect that our drivers will be certified to safely handle your medical waste.
You have a right to expect that we will do everything we can to help you reduce your medical waste.
You have a right to expect that we will be licensed, insured and fully compliant with all state and federal medical waste handling regulations.

Lower Prices

You have a right to expect that we won’t offer low introductory rates and then slam you with price increases of up to 18% per year, every year, over the term of your agreement, like some other medical waste disposal companies.
You have a right to easy-to-understand invoices with just one, all-inclusive fee.
You have a right to expect that there will be NO hidden fees.
You have a right to expect that we will never charge an automatic monthly service fee and will only charge you when we actually pick up your medical waste.
You have a right to medical waste disposal services at reasonable rates and not prices based on your ability to pay.
You have a right to prices guaranteed in writing that will not increase our over the term of your agreement and by no more than 10% if you renew.
You have a right to save up to 50% when you choose a bundled service package of medical waste disposal and either document shredding or records management services.

Free Price Quote

We guarantee you’ll save 20% or more!
To find out how much you can save just fill in the form below:

Our 100% Satisfaction Guarantee

If you’re not happy with our service, let us know and we’ll make it right. If you’re still not satisfied, we’ll refund your service fee.